Company project · Enterprise web app · Arabic

Case management

Abuse, theft, bribery and misconduct, reported and seen through to a decision. The admin office records the case, the section manager assigns a team, inspectors hear both sides, and managers decide, while everyone can see where the case stands.

Explore the screens

Follow a case

UX · UIMy role
3Roles
40Screens & modals

The investigation team's report: actions, searches, field visits and interviews

A case with its action log, for the section manager

Cases · Inbox

The inbox: case cards with their status ribbons, type, sensitivity, importance, place and SLA

Overview

From paper trails to one tracked case

The shift

Reports on paper and in email, kept wherever they landed

Every case recorded once, with both sides, its source and its files
Nobody could say where a case stood, or who had it

A status, an owner and an SLA on every case card
Interviews written up by hand, and filed apart from the case

Both sides interviewed question by question, inside the case
Decisions and returns lost in long email chains

Every return, closure and re-open in the action log, with who and why

My role

01UXOne process for three roles, from report to archive
02UI design40 screens and modals, in Arabic, right to left
03Design systemCase cards, status ribbons, SLA and modals

In numbers

3Roles, one case between them

40Screens and modals

7Statuses, each with its colour

Arabic first

Designed in Arabic from the first screen: the cards, the forms and the action log all read from the right.

What a case holds

The reportClassificationSensitivityImportanceSourcePlaceFiles
Both sidesWho reported itWho it is aboutInternal or externalJob & contact
InvestigationInterviewsDigital searchesField visitsUploaded reports
DecisionRecommendationsCommentsReturnCloseRe-openArchive

Tools & methods

The process

Follow one case

From the admin office to the section manager and the investigation team, and back. Each role sees only what it can do next, and every move lands in the log. It plays on its own; pick a stage or an action and the case is yours.

Draft

#1220240556879 Bribery رشوة

Sensitivity: Confidential
Importance: Important
Place: Head office, badge desk
Source: Corporate control office
Now with: Admin office
Last update: 29-01-2024, 09:10

Reported byAn employee, internal About2 employees, IT

0Interviews
3Files
0Recommendations

The admin office records the report.

Action log سجل الإجراءات

Newest first

Both sides are heardThe team can't send its final report until it has interviewed both sides.
Nothing moves silentlyEvery return, closure and re-open is logged with who, when and why.
The clock is visibleFrom the moment a team is assigned, the case carries its SLA.

21 key screens · 3 roles

The admin office’s inbox
Every case, new to closed, as a card: status, type, sensitivity, place and SLA.
The outbox
What it has sent on, still tracked until it is closed. Every role has one.
Record a report
Classification, sensitivity, importance and source, both sides, and the files.
The case file
Everything recorded on one page, with the files and both sides.
Add a recommendation
After the decision: what should change, with files.
Closed, with recommendations
Archive it, or re-open it if something new turns up.
The archive
Closed and archived cases, kept and searchable. Every role has one.
The section manager’s inbox
Sees new reports to assign, final reports to decide and re-opened cases.
Assign the case
Set the dates and the SLA, add a team, write the instructions.
Build a team
Pick members, mark the leader and see how many cases each already holds.
Who is on it
The team’s members and their open cases, the leader starred.
The final report
The team’s report in the action log. Close it, return it or reassign it.
Read the team’s report
Actions, searches, field visits, reports and interviews, in one view.
Return it, with a note
Back to the team, saying what is missing.
Close it, with a reason
A reason and the recommendations that go with it.
Re-opened
A re-opened case keeps its whole history.
The team’s inbox
Sees only the cases assigned to the team, in progress or returned, each with its SLA.
Work the case
Actions, digital searches, field visits, uploaded reports and interviews.
Interview both sides
Internal or external, question by question, with files.
An interview, on record
Who was heard, why, every answer and the files.
The report, submitted
Every search, visit and interview, sent to the section manager.